Address: New York, NY 10004

Telephone: 901-207-8038

Email Address: smithassociates1725@gmail.com

Hours: Office Hours – 3:30PM – 8:00PM CST

Are you ready to lead critical IT service operations in a dynamic, enterprise scale environment? Kforce is working with a unique client in search of a Manager of Outage Management to drive excellence in Incident and Problem Management across a large and complex organization. This hybrid role (NYC) offers the opportunity to work closely with cross functional teams, shape service delivery strategies, and make a meaningful impact on business continuity and performance.

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Position Title : Manager of Outage Management
ATTENTION : ” $TOP PAY “(Interviewing Now)
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Location : New York, NY

Full time : Manager

Job Type: Permanent

Compensation: $140,000 – 160,000 Annually

Summary :

– Are you ready to lead critical IT service operations in a dynamic, enterprise
scale environment?
– Kforce is working with a unique client in search of a Manager of Outage
Management to drive excellence in Incident and Problem Management
across a large and complex organization.
– This hybrid role (NYC) offers the opportunity to work closely with cross
functional teams, shape service delivery strategies, and make a meaningful
impact on business continuity and performance.

Key Tasks:

– Champion ITIL-based Incident and Problem Management practices to
ensure consistent, effective service across the organization
– Align IT services with business goals, ensuring technology supports
strategic priorities
– Lead continuous improvement efforts to enhance efficiency, service
quality, and customer satisfaction
– Collaborate with stakeholders across IT and business units to identify
needs and resolve issues
– Monitor service performance, track KPIs and SLAs, and implement
improvements
– Manage incident response processes to ensure rapid resolution and
root cause analysis
– Inspire and guide IT service teams to meet delivery goals and
exceed expectations
– Define and manage SLAs to ensure services meet customer needs
– Analyze incident and problem data to uncover trends and drive
proactive solutions
– Stay ahead of emerging technologies and best practices in outage
management

Requirements :

– Bachelor’s degree (required)
– 4+ years of experience in IT management and support, especially
in end-user computing and infrastructure
– Experience in healthcare or similarly complex environments
– Strong technical knowledge of Windows/Mac workstation
environments, TCP/IP protocols, and support tools
– Proven leadership skills and ability to collaborate with stakeholders
and vendors
– Excellent communication, analytical, and decision-making abilities

Preferred Qualifications :

– 5-7+ years in IT service management or related leadership roles
– Deep understanding of IT systems, networks, and infrastructure
– Familiarity with ITIL framework and service management best
practices
– Experience with data analysis and reporting
– Strong troubleshooting and problem-solving skills
– Business acumen and strategic alignment capabilities
– Budgeting and resource allocation experience
– Skills in risk management, negotiation, and conflict resolution
– Ability to communicate effectively across technical and non
technical audiences
– Time management and organizational skills to thrive under
pressure

Additional Details :

– Hybrid work model: 2-3 days onsite in NYC
– May include on-call responsibilities

For consideration you must act now, send resume to
smithassociates1725@gmail.com. Sincerely,

Gerald Smith

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