Address: Santa Clara, CA 95050

Telephone: 901-207-8038

Email Address: smithassociates1725@gmail.com

Hours: Office Hours – 3:30 PM – 8:00 PM CST

We are seeking a Product Management, IT CX to lead the strategic vision and transformation across key domains—including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success.

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Position Title: Product Manager/BSA
ATTENTION: ” $TOP PAY “(Interviewing Now)
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Location : Santa Clara, CA
Salary : Competitive
Experience level: Mid-senior
Experience required: 10 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Information Technology and Services
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No

Must be local to the SF Bay Area to be onsite.

Role Summary

– We are seeking a Product Management, IT CX to lead the strategic vision and
transformation across key domains—including Entitlement & Consumption
Management, New Product Introduction, Licensing & Provisioning, and
Customer Support & Success.
– Leveraging deep expertise in product licensing, entitlements, and consumption
based models, you will translate business objectives into a clear and actionable
Application Product Roadmap and execute a holistic product strategy spanning
Salesforce, Gainsight, Clarizen, custom-built applications, and the broader
licensing and provisioning ecosystem.
– In this role, you will require first-principles thinking to break down complex
problems and architect AI-enabled product & intelligent solutions to
revolutionize these areas, streamline processes, scale operations, enhance
customer experience and accelerate value delivery and insights.
– This includes building integrations with other IT and product engineering
systems, planning and executing complex customer migrations, championing
an AI-centric approach to accelerate team velocity and directly influence both
our Product and Global Customer Service (GCS) organizations”

Key Responsibilities :

– AI-First Product Strategy & Roadmap: Create, maintain, and drive a forward
looking roadmap for IT CX products, with a strong emphasis on leveraging
– AI to create predictive, proactive, and personalized experiences.
– End-to-End Product Ownership: Own the complete product lifecycle from
ideation to delivery, including crafting precise product requirements, epics,
and user stories with an AI-first lens. Manage product backlogs to
continuously enhance capabilities and features, ensuring AI is embedded
where it delivers the most value and transforms user workflows.
– Ensure alignment with broader business objectives while identifying
opportunities for competitive differentiation and transformational impact
especially in support of consumption-based revenue models and enhanced
pre- and post-sales experiences.
– Cross-Functional AI Orchestration: Serve as the central bridge among
functions—business, R&D, IT Architecture, engineering, and QA—ensuring
seamless product development with AI integration at its core. Collaborate
intimately with engineering teams throughout the product lifecycle to bring
intelligent solutions to fruition.
– Predictive Analytics & Proactive Solutions: Leverage advanced analytics and
machine learning to identify patterns in case trends and engineering
escalations, proactively prioritizing fixes and influencing the product backlog
to prevent future issues. Design features that anticipate user needs.
– Define Success Metrics: Establish and monitor comprehensive success
criteria and metrics for AI-powered features, including usage patterns, model
performance, data quality measures, and ROI. Continuously analyze user
feedback and AI model outputs to refine product strategy and optimize AI
capabilities. Lead a data-driven product management approach, defining
success metrics and KPIs to guide decision-making.
– AI Domain Expertise: Act as the go-to AI product expert and leader within the
organization, guiding on best practices, identify and champion new
opportunities for AI, emerging trends, and strategic applications of AI within
the entitlement space, evangelizing the power of AI to solve complex business
problems.
– Collaborate with IT Architecture and Engineering leaders to ensure solutions
are built with architectural integrity, scalability, security, and long-term
maintainability to enhance operational efficiency, reduce friction, and elevate
both the customer and employee experience.”

Required Skills and Experience :

1. 12+ years of product management experience in technology or IT CX, with a
demonstrated focus on building and launching AI-powered solutions, and some
years in SaaS or subscription-based business.
2. Deep expertise in Customer Support and Success, Entitlement Management,
and Consumption Management, specifically understanding how AI can
transform these domains.
3. Proven experience in one or more of the following areas: AI-driven
Entitlement Management Systems, AI-optimized Subscription Lifecycle
Management, Intelligent Usage Tracking and Metering
4. Working knowledge of AI’s impact on billing models and extensive
experience integrating AI-powered solutions with CRM, ERP, and billing
systems.
5. Bachelor’s or Master’s degree in Computer Science, Engineering, or a
related field, with a strong emphasis on AI/ML preferred.
6. Robust technical background with a deep understanding and/or hands-on
experience in software development, cloud-native architectures, advanced
databases, machine learning platforms, AI/ML programming languages (e.g.,
Python, R), and Microservices.
7. Extensive experience building and launching products that leverage AI for
natural language processing (NLP), natural language querying (NLQ),
predictive analytics, data quality & governance, automated insights, and
diagnostics.
8. Experience mentoring junior product managers and actively contributing
to the development of AI product management best practices within an
organization. Team management experience is a plus.
9. Exceptional communication and presentation skills, with the ability to
effectively articulate complex AI product visions, strategies, and progress to
diverse technical and non-technical audiences, including executive
leadership. Proven ability to influence stakeholders at all levels.
10. Proficiency in Agile/Scrum methodologies, with experience leading sprint
planning, daily stand-ups, and retrospectives, specifically in an AI product
development context.

For consideration you must act now, send resume to
smithassociates1725@gmail.com. Sincerely,

Gerald Smith

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