Address: San Jose, CA 95116
Telephone: 901-207-8038
Email Address: smithassociates1725@gmail.com
Hours: Office Hours – 3:30 PM – 8:00 PM CST
Looking for a highly motivated Senior Paralegal with 8+
years of experience to join our legal team to be a
primary team member for resolving customer disputes,
litigation and regulatory complaints. The ideal candidate
will have substantial experience in running investigations
in a company, gathering key records related to disputes,
organizing relevant facts for pre-litigation dispute
resolution and preparing responses to customer
complaints.
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Position Title : Paralegal, Sr
ATTENTION: ” $TOP PAY “(Interviewing Now)
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Location : San Jose, CA
Salary : Competitive
Experience level: Mid-senior
Experience required: 8 Years
Education level: Bachelor’s degree
Job function: Legal
Industry: Financial
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No
Only local applicants are eligible to apply for this position.
Job Description:
– Looking for a highly motivated Senior Paralegal with 8+ years of experience
to join our legal team to be a primary team member for resolving customer
disputes, litigation and regulatory complaints.
– The ideal candidate will have substantial experience in running
investigations in a company, gathering key records related to disputes,
organizing relevant facts for pre-litigation dispute resolution and preparing
responses to customer complaints.
– The Senior Paralegal will work closely with our inhouse litigation lawyer and
with various support teams such as customer service, payment and risk
operations teams and will join a passionate and dedicated team of legal and
compliance professionals on a mission to support the company’s growth.
Professional Experience/Background to be successful in this role:
– 8+ years of combined customer dispute resolution and litigation experience,
with an emphasis on hands-on pre-litigation dispute resolution.
– The ability to lead and run internal investigations, gather relevant records,
and identify and organize factual timelines in clear and succinct summaries.
– Self-starter who can track deadlines, navigate a company to find key
stakeholders for information and proactively move, through resolution, an
entire case portfolio.
– Legal writing skill as it relates to preparing complaint responses and basic
legal documents such as legal holds, discovery objections, continuance
requests and settlement agreements.
– Comfort with interacting directly with customers and where needed
resolving small disputes.
– Experience in working with litigation counsel to support all aspects of
litigation, including pleadings, motions, service, discovery, case
management and resolution.
– The ability to maintain dispute files in an up-to-date fashion and produce
regular reports and metrics on disputes.
– Comfortable with legal research of non-complex issues, the ability to reach
conclusions on that research and apply those conclusions to practical action
in resolving customer disputes.
– Ability to assist with the creation of practical processes and protocols (such
as playbooks and templates) to increase efficiencies and to guide support
teams in dispute resolution.
– Comfort with identifying risks that should be escalating and collaborating
with litigation counsel to address those risks.
– Experience in responding to subpoenas, liens and garnishments and other
discovery requests to back up other team members when needed.
– Familiarity with, and strong interest in, Bill.com, alternative payments,
emerging payments technology and the payments industry.
Competencies (Attributes needed to be successful in this role):
– Bachelor’s degree and/or paralegal certification preferred or equivalent
experience and evidence of exceptional ability.
– Strong problem-solving skills and the ability to handle multiple assignments
simultaneously, with effective resolution of conflicting priorities.
– Solid technical acumen which supports mastery of a variety of case
management tools.
– Sound and practical business judgment, intellectual curiosity, comfortable
and adept at balancing risk and opportunity.
– Excellent communication skills and a team-oriented approach with the
ability to build strong and lasting relationships with business partners,
customers and management.
– Intellectual curiosity, a desire and alignment with our core values: Humble,
Fun, Authentic, Passionate, and Accountable.
– Strong attention to detail and organizational skills.
– Ability to work independently and ownership mindset – sees projects
through from end to end.
– Critical thinking skills – be able to receive feedback and provide next
steps, change direction if needed.
– Drive for results – impact/outcome focused.
Hiring Manager Notes:
MUST HAVE IN-HOUSE EXPERIENCE.
– Work shift hours: 9-5pm PT
– Interview process: Multiple (1 one-to-one interview, then 1 interview panel
with a few of my team members.
– Team size: Working directly with a team of 3
– Special software or skills: Microsoft Office Suite (Word, Excel,
PowerPoint, Outlook) & Google Drive / G-Suite Skills
– Handle customer disputes, pre-litigation matters, and regulatory
complaints end-to-end.
– Lead investigations, gather records, build timelines, and summarize facts.
– Draft complaint responses, legal holds, discovery responses, and basic
legal documents.
– Manage a case portfolio, track deadlines, and maintain reports/metrics.
– Support litigation counsel with pleadings, discovery, motions, and case
management.
– Respond to subpoenas, liens, and garnishments.
– Develop processes, playbooks, and templates to improve efficiency.
– Strong skills in organization, communication, judgment, and technical tools.
– 8+ years dispute/litigation experience with ability to work independently.
– Looking to keep this role local to San Jose, CA,
– In-house
– Hybrid – 3 days in office
For consideration you must act now, send resume to
smithassociates1725@gmail.com. Sincerely,
Gerald Smith
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