Address: Santa Clara, CA 95050

Telephone: 901-207-8038

Email Address: smithassociates1725@gmail.com

Hours: Office Hours – 3:30 PM – 8:00 PM CST

We are seeking a Product Management, IT CX to lead the strategic vision and transformation across key domains including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success.

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Position Title: Product Manager/BSA
ATTENTION: ” $TOP PAY “(Interviewing Now)
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Location : Santa Clara, CA
Salary : Competitive
Experience level: Mid-senior
Experience required: 10 Years
Education level: Bachelor’s degree
Job function: Information Technology
Industry: Information Technology and Services
Total position: 1
Relocation assistance: No
Visa sponsorship eligibility: No

Must be local to the SF Bay Area to be onsite.

Role Summary :

– We are seeking a Product Management, IT CX to lead the strategic vision and
transformation across key domains—including Entitlement & Consumption
Management, New Product Introduction, Licensing & Provisioning, and
Customer Support & Success.
– Leveraging deep expertise in product licensing, entitlements, and consumption
based models, you will translate business objectives into a clear and actionable
Application Product Roadmap and execute a holistic product strategy spanning
Salesforce, Gainsight, Clarizen, custom-built applications, and the broader
licensing and provisioning ecosystem.
– In this role, you will require first-principles thinking to break down complex
problems and architect AI-enabled product & intelligent solutions to
revolutionize these areas, streamline processes, scale operations, enhance
customer experience and accelerate value delivery and insights.
– This includes building integrations with other IT and product engineering
systems, planning and executing complex customer migrations, championing
an AI-centric approach to accelerate team velocity and directly influence both
our Product and Global Customer Service (GCS) organizations”

Key Responsibilities :

– AI-First Product Strategy & Roadmap: Create, maintain, and drive a forward
looking roadmap for IT CX products, with a strong emphasis on leveraging
– AI to create predictive, proactive, and personalized experiences.
– End-to-End Product Ownership: Own the complete product lifecycle from
ideation to delivery, including crafting precise product requirements, epics,
and user stories with an AI-first lens. Manage product backlogs to
continuously enhance capabilities and features. Ensure AI is embedded
where it delivers the most value. This also transforms user workflows.
– Ensure alignment with broader business objectives. Simultaneously, identify
opportunities for competitive differentiation and transformational impact
especially in support of consumption-based revenue models.
– Cross-Functional AI Orchestration: Serve as the central bridge among
functions—business, R&D, IT Architecture, engineering, and QA. Ensure
seamless product development with AI integration at its core. Collaborate
intimately with engineering teams throughout the product lifecycle. This brings
intelligent solutions to fruition.

Required Skills and Experience :

1. 12+ years of product management experience in technology or IT CX, with a
demonstrated focus on building and launching AI-powered solutions, and some
years in SaaS or subscription-based business.

2. Proficiency in Agile/Scrum methodologies with experience leading sprint
planning, daily stand-ups, and retrospectives. This is specifically in an AI product
development context.

For consideration you must act now, send resume to
smithassociates1725@gmail.com. Sincerely,

Gerald Smith

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